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Start by identifying the symptom
| Problem | First action | What to record if it persists |
|---|---|---|
| Game cannot log in during the launch window | Read the latest maintenance/access notice | Exact error and time with timezone |
| Existing character is missing | Check account, launcher, region and server | Original character and any recent linking change |
| Purchased access is not recognized | Restart the client after updates and check the purchase account | Receipt through private support |
| Purchase has not appeared | Check the product’s stated delivery destination; do not buy again immediately | Product, account/server and transaction time |
| Quest interaction does not respond | Read the objective and current incident notices | Quest, location and reproducible steps |
| Duties are unavailable at level 45 | If you opened the Map’s Duty tab before level 45, check again the following day | Level-up date/time and whether the tab was opened early |
| Combat or camera is choppy | Compare hardware and test a lower graphics preset | PC specification and settings |
| Twitch Drops are missing | Verify the linked account is the one you play | Campaign and account-link state |
Missing character after linking
Check the complete server identity, including region. Then verify the launcher account you originally used. The same visible server name in another region does not contain your original character.
NC’s October 2 Drops notice warns that separately linking another NC account can disrupt the existing connection. Stop making further linking changes and use the official account recovery instructions if the issue began after one.
Access or purchase not recognized
On October 1, NC reported a fix for Advanced Access recognition and some in-game purchase issues, applied when the client next restarted. If your client has remained open since before an update, restarting it is a useful first check.
If the problem persists, confirm the account and server associated with the purchase. Save the receipt and use private customer support; a second purchase is not a reliable repair for a missing entitlement.
A quest object will not respond
Read the active step, check that you are at the correct location and look for an interaction prerequisite. If several players are blocked at the same point, check the current incident notices before repeatedly changing character or reinstalling.
For a useful report, include the quest name, faction, zone, the exact interaction that fails and whether a restart changes it. Avoid submitting only “quest broken,” which leaves support unable to identify the step.
Duties are missing at level 45
NC’s known-issues notice, updated October 4, identifies a specific trigger: opening the Map’s Duty tab before level 45. Affected characters can find Duties unavailable on reaching level 45, with availability delayed until the following day.
Before level 45, avoid opening that tab. If you already opened it and Duties are missing at level 45, check again the following day. The notice does not give an immediate workaround or a confirmed fix date.
If Duties remain unavailable after the following day, check for a newer notice and report the character, server, level-up time and whether you opened the tab early to support.
- Advanced Access Known Issues (Updated: 10/4)NC / AION 2 Global · Global · Published 3 October 2026 · Updated 4 October 2026 · Reviewed 4 October 2026
Escalate with useful evidence
For service-wide incidents, follow the latest official notice. For a persistent individual issue, use NC customer support.
- State what fails and when it last worked.
- Include region, server, character and launcher.
- Copy the full error message and attach a relevant screenshot if possible.
- List the checks already completed so support can avoid repeating them.
- Use private support for receipts or account identifiers; keep passwords and recovery codes private.
Official destinations
Sources for this article
- Launch FAQNC / AION 2 Global · Global · Published 30 September 2026 · Reviewed 2 October 2026
- AION 2 official Steam news feedNC on Steam · Global · Reviewed 4 October 2026
- Official global website: support and community linksNC / AION 2 Global · Global · Reviewed 2 October 2026
- Twitch Drops Account Linking GuideNC / AION 2 Global · Global · Published 2 October 2026 · Reviewed 2 October 2026
- After unlinking Steam and linking a different account, I can't see my game character.NC Support / AION 2 Global · Global · Published 1 October 2026 · Reviewed 2 October 2026
- Advanced Access Known Issues (Updated: 10/4)NC / AION 2 Global · Global · Published 3 October 2026 · Updated 4 October 2026 · Reviewed 4 October 2026
Publisher facts are summarized in original prose. Practical recommendations are editorial advice. Read our methodology.
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